| Q. |
Which all products are Kosher Certified? |
| A. |
A lot of our Gluten Free Products like Hero Jams and Cake decorations are Kosher Certified, and Most of the products of Rice and Cous cous are Kosher Certified. Please check the descriptions of Products being Kosher certified. |
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| Q. |
How do I place an order? |
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To purchase an item, simply click on the product. It will take you to the product page. On the product page there should be a box on the right Hand side for Requested Quantity, Insert count as required and then on the lower right hand side below the product description 'Add this to my cart' |
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| Q. |
Do you have a minimum order requirement? |
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No. There is no minimum order requirement. But be aware that small order totals are not cost effective once you add the shipping charges to your order. In other words, it costs about the same to ship a $10.00 order as it does to ship a $100.00 order. |
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| Q. |
How do I change the contents of my cart? |
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To delete items in your cart click on 'shopping cart' it is along the top right under the banner in the Shop online Tab. You can click on CROSS (x) sign next to each item which you want to delete. |
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| Q. |
What will happen to my personal information? |
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Your details will be kept secure and confidential. We will never give your details to a third party (except if required by law). |
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| Q. |
When do you charge my credit card? |
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We take payment at the time of order, as opposed to the time of dispatch.
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| Q. |
Who do you proceed with online orders placed on Saturday and Sunday? |
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All orders placed after 3pm on Friday and at any time of day on Saturday and Sunday will be processed on the following Monday morning. |
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| Q. |
How will the items I order be packed? |
| A. |
We aim to keep our packaging to a minimum to reduce waste and impact to the environment; this has to be balanced against the fragility of the products to prevent transit damage. Many items that we sell are supplied to us unboxed, so some items may arrive to you in bubble wrap and recycled packaging. Where products are described as ‘gift-boxed’ we will provide additional packaging to ensure both product and gift-box arrive in excellent condition. Damaged packaging is not a fault as packaging is intended to protect the contents from damage. |
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| Q. |
Can you treat my purchase as a gift? |
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Our picking lists and sales receipts have prices listed but if you ask before we send the goods we should be able to obscure prices. We may be able to include additional packaging to protect the product boxes too. Please message us to request this before we confirm the order. Also note that the recipient will become responsible for return costs etc. |
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| Q. |
Do I have to pay for delivery? |
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Yes, our prices are very competitive and we charge a fair price for delivery. |
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| Q. |
Can I add additional items to an existing unshipped order? |
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Sorry. Unfortunately, additional items cannot be added to an existing shipped order. Should you wish to purchase additional items, you will need to place a new order for those additional items. |
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| Q. |
What if my order does not arrive on time? |
| A. |
It is the responsibility of the customer to inform Blackwood Lane Pty Ltd. if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. |
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| Q. |
What is your order cancellation policy? |
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Pursuant to the terms above, if you need to cancel your order, at our discretion money can be refunded less a $15 administrative fee, ONLY IF notice is received by Blackwood Lane Pty Ltd. 24 hours prior to the scheduled delivery date.
Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. |
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| Q. |
Do you have a printed catalog? |
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No, We sell hundreds of cake decorating items, and the inventory is constantly changing. We do not have a printed catalog and encourage you to browse through our website!
We hope someday in the future to have a printed catalog. We will e-mail everyone who has opted into our mailing list when we have a completed catalog |
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| Q. |
Are the colours shown on your web site accurate? |
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We endeavour to show colours as accurately as we can, however there maybe variations. All of our products can be purchased from our retail shop if you have specific requirements, samples swatches maybe available for some products. Please note that colour difference is not a defect. |
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| Q. |
Are the dimensions and weights shown on your web site accurate? |
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We endeavour to offer dimensions and weights as accurately as we can, however there maybe variations with the actual product. Please note that dimension and/or weight variation is not a defect. All of our products can be purchased from our retail shop if you have specific requirements. Tolerances may vary. |
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| Q. |
I don’t want to pay with credit card. What are my options? |
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Credit card is a secure and easy way to pay; however, you can also mail your payment by cheque or money order to us or simply direct deposit into our account. Just follow the prompts and click on the payment option you would like. Please note direct deposits, Cheque, money order may take 1 - 4 days for payment to be received, while credit card payments are received immediately. We will be able to ship the order after confirmed payment receipt. |
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| Q. |
What if I want to buy something I can’t find on your site? |
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Please send us an email by clicking on ‘Contact Us’. We will endeavour to source the product for you, or recommend a supplier who can. |
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| Q. |
What care advice do you have for cookware? |
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General care & use instructions are included with each cookware product. If missing they would include: Remove all labels, wash in hot soapy water and dry. Always use moderate to low heat and do not let the pans boil dry. If you should boil a pan dry do not move it. Turn off the heat source and allow the pan to cool before moving it. Excessive heat can spoil the appearance of a pan by causing discolouration of the surface. Quite often such marking can be cleaned off with stainless steel cleaner. |
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| Q. |
Where is my nearest store? |
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Yes, you can visit our Shore at The Blackwood Lane, 84 Carlisle Crescent, Hughesdale, VIC 3166. We are open 9am-5:00pm Monday - Friday. |
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| Q. |
Can I buy online and collect in person? |
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Yes – This is a good way to reserve stock. We will keep the items in reserve at the retail shop for two days. Please bring the card you used for the transaction with you to complete the sale. |
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| Q. |
Do you stock all the items that are available on-line in your shop? |
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Everything! Plus other items. |
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| Q. |
Bakeware Care & Use |
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We manufacture our bakeware from Alsil, a high quality alloy which has been anodised to produce a smooth, easy clean finish. Alsil does not need to be seasoned before first use. An initial wash in warm soapy water is all that is required.
Various fats and oils may be used to "grease" our pans. Which one is best depends largely on the recipe being prepared, but here are a few basic hints:
For Pastries:
Usually no grease required, as the fat in the pastry itself will do the job. However, unsalted butter should not affect flavour and may improve release.
For Sponge Cakes:
Grease with unsalted butter. A light dusting of plain flour (knock-out after dusting) will also help, though this will create a light golden crust which may not suit some recipes.
We have also had excellent results with ground-nut oil, applied as a thin film with kitchen paper.
IMPORTANT NOTE: We have made extensive enquiries about ground-nut-oil in relation to nut allergies. Our understanding is that PURE ground nut oil will not affect sufferers. However, we cannot currently recommend it as totally safe.
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Bakeware General Information
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Lard is an excellent release agent and can be used in most circumstances. (Avoid if baking for vegetarians).
Olive Oil: Although many savoury recipes include olive oil as an ingredient, it is a poor release agent and if used to grease pans may build-up to form a sticky film which is difficult to remove. AVOID.
Commercial release sprays:
There are several cooking release sprays on the market, often available in aerosol form. Although apparently designed to be used on bakeware, after frequent use some of these sprays will build-up a residue which will spoil the release properties of bakeware (even causing traditional PTFE non-stick to fail). We do not currently recommend any commercial release spray.
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Bakeware After Use Care |
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After use, wash in warm, soapy water, rinse and dry. Avoid using sharp utensils and knives. Cooking with certain fats and oils may produce a light discolouration on the surface of the pan. This is quite normal, and is not hazardous to health. Some professional chefs encourage a 'patina' of this nature to build-up on their bakeware.
NOT SUITABLE FOR DISHWASHERS
In common with many high-quality products, anodised bakeware should never be put in the dishwasher. Some dishwasher detergents contain caustic cleaning agents which may chemically attack and damage the surface of your pan irreparably. Similarly, avoid the use of oven-cleaners and other harsh chemical cleaning agents.
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